Drive value realization by aligning Bolster’s solutions with customer outcomes — continuously uncovering use cases and opportunities to expand adoption.
Own a portfolio of enterprise and mid-market customers, ensuring success across varied business needs and engagement styles.
Serve as a trusted advisor — leading Executive Business Reviews, sharing best practices, and ensuring customers gain measurable value from Bolster.
Act as a first line of support for key accounts, triaging issues, guiding troubleshooting, and collaborating with Engineering and Support to ensure rapid resolution.
Communicate across channels (Slack, Zoom, email, ticketing, and community forums) while balancing multiple customer priorities with poise.
Collaborate cross-functionally with Sales, Product, Engineering, and Marketing to deliver a seamless customer experience.
Identify patterns and insights across your customer base — surfacing common challenges, feature requests, and success stories to inform product development.
Contribute to scalable success by crafting playbooks, templates, and customer-facing resources.
Champion adoption, expansion, and renewal, driving customer satisfaction and growth across your book of business.

4+ years of experience in Customer Success, Account Management, or Strategic Consulting, ideally in enterprise SaaS or security technology.
Demonstrated success managing enterprise and mid-market customers with complex technical use cases.
Curious, proactive, and resourceful — you don’t wait for answers; you seek them out and share what you learn.
Comfortable acting as a first responder to customer questions or issues; you know when to solve independently and when to escalate.
Strong ability to multi-task and prioritize in an omnichannel, fast-moving environment.
Excellent communication and storytelling skills — able to translate technical concepts into business outcomes.
Strong interpersonal skills and experience building trust-based, long-term customer relationships.
Track record of operating with outcome-based thinking — focusing on measurable success for both the customer and the business.

Customer Success Manager

Key skills