Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem
Help design, diagram, and plan infrastructure architectures tailored to customer use cases
Conduct regular technical consultation sessions and workshops
Manage and maintain DigitalOcean’s key accounts
Partner closely with customers to drive engagement, retention, and expansion
Identify opportunities for cost reduction and performance optimization
Act as the voice of the customer within DigitalOcean
Develop tools and scripts to streamline technical engagements

Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation
Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go)
Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker
Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure)
Proven track record of successfully troubleshooting technical problems
Familiarity with version control (e.g., Git), SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles

Senior Technical Account Manager

Key skills