Key skills
SaaSCRMCustomer SuccessSales
About this role
Role Overview
- Acquiring new clients
- long-term users of our product
- Conducting online presentations for potential clients
- Educating and developing knowledge about the capabilities of our product among new and existing users
- Reporting and analysing progress
- Constant optimisation and improvement of the customer success process
- Market analysis
- trends, competition, consumer needs
- Working with a CRM system to manage sales (Pipedrive)
Requirements
- At least 3 years of professional experience in a CS (Customer Success) or Sales role in the SaaS/e-commerce industry
- Experience in B2B sales (knowledge of sales techniques, ability to speak the language of benefits)
- Experience in presenting SaaS products
- explaining technical concepts in a simple and accessible way
- Knowledge of CRM systems such as Pipedrive or Hubspot
- Openness and strong relationship-building skills
- Creativity and independence
- Excellent organisation skills
- Willingness to develop and discover/learn new solutions
Benefits
- Own product
- we decide how we want to develop
- Joining an organisation in a phase of rapid growth
- A lot of independence
- Hybryd work
- Long-term cooperation
- Full time / salary + bonus