Operate telecommunication telephone console systems and associated equipment to coordinate essential correspondences
Receive and screen all incoming and outgoing calls to determine proper routing and provide system usage information and Foundation directory assistance
Place and record all outgoing local long distance and international calls for doctors and other hospital personnel in the manner described by procedures
Direct hospital personnel request conference calls to conference company as procedures described
Provide assistance to hospital patients with dialing instructions, placing calls and answering questions
Provide overhead and long-range paging services to the FHC and other outside callers as applicable
Expedite medical emergency and crises intervention procedures using page and established procedures
Assist staff with out-of-service pages by performing program changes using page systems
Process calls using associated telephone equipment, such as SL1 auxiliary telephone backup systems, messaging technology equipment and alpha units
Assist personnel in contacting on-call physicians and other on-call personnel
Provide outside callers with medical assistance by contacting on-call physicians for appropriate services as applicable
Operate various systems and facsimile equipment
Send domestic and international telegrams using telex format on CRT
Receive, log and dispatch incoming telex and facsimile messages

High School Diploma
A minimum of 1 year of Call Center or telephone operator experience
Or 2 years of Customer Service experience
Understanding of networking/distributed computing environment concepts and principles of client/server configuration
Excellent knowledge of messaging technology and project management skills

Voice Communications Specialist

Key skills