You will define and implement insurance management strategies aimed at creating impact for customers and Vivo. Additionally, you will propose process and operational improvements and implement actions with a constant focus on service quality.
Be able to understand customers' real pain points, propose the best insurance solutions, and have the foresight to anticipate market trends;
Think strategically, analytically and creatively, building quality controls for business management;
Interface with internal areas to enable implementation of improvements. Understand and persuade internal stakeholders to enable business development;
Interface and negotiate with insurers to implement new insurance products and ensure the existing portfolio offers the best options for Vivo's customers;
Work together with various team members and internal company areas to resolve existing issues and prioritize requests;
Lead complex discussions with the team and internal stakeholders, guiding a structured decision-making process;
Track result attainment by developing reporting mechanisms to monitor the performance of different initiatives, communicating key learnings, results and best practices to different stakeholders;
Deliver executive presentations on operational performance as well as new initiatives to be discussed and approved.

Solid experience in insurance management; experience working at insurance companies is a plus;
Experience with agile processes and working in squads;
Analytical profile with a focus on innovation;
Resilient and able to face change;
Sense of ownership;
Organized and disciplined to handle multiple tasks simultaneously;

Choose the benefits that suit you and your dependents via a digital platform with multiple categories including gym, meal allowance (VR), grocery allowance (VA), pharmacy assistance, health insurance, dental care and life insurance;
Company mobile phone — yes, a brand-new smartphone for you!
Unlimited voice and data plan — yes, unlimited! On the best mobile network, even faster with Vivo 5G!
An exclusive Vivo offer with special discounts on landline, broadband, TV and apps;
Eligible to receive an annual bonus or PPR (profit-sharing/variable pay);
Plan your future through a private pension plan;
Have children? You’ll be entitled to a subsidy to help with school, daycare or nanny expenses;
Work in an environment that respects your personality, dress style and way of being, allowing you to be authentic. #WeWantYou
Work remotely up to 2 days per week. #Mobility
Flexible working hours;
Enjoy a day off to celebrate your birthday (Day off);
Participate in one of the largest corporate volunteer programs to help you make a difference in the world;
Take advantage of our Educational Development Program offering partnerships with educational institutions at a discount, certifications and online courses;
Boost your career through our Internal Recruitment Program, in Brazil or abroad — we operate in more than 17 countries! #VivoMyCareer
Access a range of initiatives to improve your physical, emotional and social wellbeing!

Senior Product Analyst – Insurance

Key skills