Leave Case Manager

Role Overview

• Assists claimants with paid leave of absence requests and guides them through the leave process
• Processes all leave of absence paperwork according to established procedures and laws
• Provides timely and accurate responses to associates and all levels of management
• Makes timely, accurate, and customer-focused new and ongoing Absence Management claim decisions
• Makes recommendations to approve or deny requests for Statutory Paid Leave based on state regulations
• Coordinates correspondence, forms, and other documents via the claim system
• Generates reports as required; maintains files, inputs and analyzes data
• Assists management with leave of absence situations

Requirements

• High School Diploma or Equivalent
• 1
• 2 years of professional job-related experience
• Excellent customer service skills
• Strong communication skills – written, verbal, persuasion, motivation
• Ability to manage business expectations and resolve concerns
• Knowledge of absence management industry
• Knowledge of state and federal FMLA regulations; Paid Family and Medical Leave experience a plus
• Knowledge of medical disability management preferred
• Strong organizational skills
• Ability to work in a team environment
• Ability to meet or exceed performance competencies

Benefits

• medical, dental, and vision coverage
• prescription drug coverage
• health care flexible spending
• dependent care flexible spending
• Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
• 401(k) plans
• annual bonuses
• opportunity to purchase company stock
• 11 paid holidays
• up to 20 days PTO to be used for any reason
• state-mandated sick leave