Key skills
Leadership
About this role
Role Overview
- Lead the development, implementation, and management of training programs within the Customer Service department
- Ensure all customer-facing employees are equipped with necessary skills
- Drive continuous improvement of customer service training
Requirements
- Bachelor's degree in Business Administration, Communications, or related field
- 7+ years of experience in training and development
- 3+ years in a leadership role in customer operations
Benefits
- Professional development
- Flexible work arrangements