Home
Jobs
Saved
Resumes
Senior Officer – Client Services at ANZ | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
Senior Officer – Client Services
ANZ
Website
LinkedIn
Senior Officer – Client Services
Quezon City, Metro Manila, Philippines
Full Time
2 hours ago
H1B Sponsor
Apply Now
About this role
Role Overview
Provide guidance and assist team members and the wider business with difficult customer scenarios
Support the need for change and champion this across the CSC and wider business
Respond to customer queries across the Platinum Plus & Premium customer segments
Work efficiently and flexibly within the day to deliver required outcomes
Proactively identify customer contact trends and recommend process improvements
Detect customer retention risks and take appropriate action to resolve or escalate issues
Serve as a reliable and accurate source of information for both internal and external customers
Take ownership of customer concerns, complaints, escalations, and fast tracks
Perform administrative activities—including research, investigation, and assessment
Identify cross‑skilling opportunities and participate in planning sessions
Provide subject matter expertise to support process enhancements and project initiatives
Maintain and apply all required role accreditations
Ensure all incidents are logged within required timeframes
Requirements
Experience in a Customer Contact Centre servicing Institutional customers
Comprehensive knowledge of all standard and some complex PCM Transaction Banking Payables & Receivables products
Understanding of Cash TB end-to-end processes and supported products
High level of technical skills (PC's, Avaya IP, MPhone, Config Manager, Microsoft Office 2010)
Excellent attention to detail, a quality‑focused mindset, and a high level of risk awareness
Benefits
access to health and wellbeing services
flexible working options
Apply Now
Home
Jobs
Saved
Resumes