Manage the end-to-end delivery and implementation of complex projects for Deputy’s enterprise customers
Act as a trusted advisor to customers by providing best practices and identifying areas of opportunity throughout the implementation process
Validate customer requirements discovered in the sales process through technical workshops and informational sessions with operational stakeholders
Define and communicate project plans with clearly defined timelines and deliverables
Collaborate with Solutions Architects to design custom solutions as needed to fulfill customer requirements
Engage CX Engineers and delivery partners to develop and deliver custom work in line with customer’s requirements and project timelines
Interpret and map customer’s business structure to the Deputy platform, optimizing for ease of use and performance
Proactively communicate with internal and external stakeholders regarding status updates, risks, and overall project health
Take a train-the-trainer approach, equipping customer with training sessions and materials to insure continued success
Collaborate with Support and Success teams to document the configuration, custom solutions, and key stakeholders from the account, insuring a smooth transition from Implementation into longer-term support

3+ Years of professional experience in delivery, implementation, or project management
Proven ability to understand, define, and document deliverables, including but not limited to: requirements specifications, gap analysis, use case scenarios, acceptance testing, process maps, and data flow diagrams
Must have strong understanding of and experience with implementation cycles for both internally and externally managed initiatives
History of establishing and meeting work schedules with limited time frames and under tight deadlines
Ability to understand and relate to both technical and non-technical project team members
Experience with enterprise SaaS applications
Strong independent judgement and customer service abilities
Excellent organisational, documentation, and prioritisation capabilities
Proven skills in decision-making, analytical and problem-solving

Enjoy a flexible remote-first work policy (with a work-from-home stipend to set you up for success!)
Own A piece of Deputy via our Employee Share Ownership Plan (ESOP)
Take paid parental leave to support you and your family
Stay protected with Group Salary Continuance Insurance
Access support through our Employee Assistance Program
Enjoy additional leave days — including study assistance, celebration days and volunteering
Join our global working groups focused on collaboration, belonging and connection
Get creative at our annual Hackathons
Take advantage of our novated leasing for electric vehicles, internet reimbursement and more!

Lead Implementation Consultant

Key skills