Williams LeaRemote
Senior Client Success Manager – Enterprise AI Products
United Kingdom
Full Time
2 hours ago
$80,000 GBP
No H1B
Key skills
AISaaSCRMAccount ManagementSales
About this role
Role Overview
- Drive adoption and measurable value across enterprise SaaS accounts
- Deliver renewals and expansion revenue
- Build executive-level relationships
- Translate product capability into commercial impact
- Be the voice of the customer back into Product
- Lead onboarding and implementation support
- Define success metrics with clients (usage, productivity gains, ROI)
- Drive user activation and sustained engagement
- Deliver QBRs with value dashboards and ROI narrative
- Own renewal forecasting and retention targets
- Identify expansion opportunities
- Partner with SaaS Sales on cross-sell strategy
- Maintain accurate CRM forecasting
- Build relationships with Operations leaders, IT & security stakeholders, Business sponsors, and End-user champions
- Capture structured feedback and prioritisation themes
- Coordinate with Support and Implementation teams
Requirements
- 5+ years in SaaS Client Success or Account Management
- Experience with enterprise clients
- Strong understanding of SaaS metrics (ARR, NRR, churn, adoption)
- Experience running QBRs and renewal negotiations
- Exposure to AI or productivity tools is advantageous
Benefits
- 25 days holiday, plus bank holidays(pro-rata for part time or fixed term roles)
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme