Key skills
CommunicationSales
About this role
Role Overview
- Answer all inbound calls for the firm and provide accurate information.
- Serve as the first point of contact, filtering unnecessary communications.
- Organize and maintain documents for easy access.
- Make outbound calls as needed (15–20 per day).
- Coordinate with attorneys and paralegals to ensure smooth communication flow.
- Utilize SmartAdvocate for case management and RingCentral for call handling.
- Review client files to address questions without escalating unnecessarily.
- Communicate effectively with internal teams via Microsoft Teams and Outlook.
- Manage and oversee the office calendar, scheduling calls, meetings, and events.
Requirements
- 2-3 years of experience in a client-facing role, such as receptionist, customer service, or sales.
- Legal background is highly appreciated.
- Advanced English skills (both written and spoken).
- Customer service orientation.
- Detail-oriented and organized.
- Ability to manage multiple tasks efficiently.
- Proactive and solution-focused mindset.
- Comfortable speaking up and suggesting improvements.
- Tech-savvy.
Benefits
- Competitive salary.
- Paid Time Off.
- Annual bonuses.
- 100% remote/home-based position.
- Full-time, long-term career opportunities.
- Parental Leave.
- Professional development and training.
- Dedicated team support.
- Alignment with our clients' core values.