About this role

Lead and optimize staffing, scheduling, and workload distribution across operational teams
Analyze operational performance metrics and KPIs, identify opportunities for process improvement through workflow analysis
Establish and enforce rigorous compliance guidelines and quality control processes
Investigate operational incidents, address stakeholder concerns, and implement corrective actions
Facilitate effective communication, foster a continuous improvement culture, encourage innovation

Minimum of 5 years of professional work experience
Strong preference for experience managing large-scale medical practices, clinical teams, or high-volume healthcare operations
Demonstrated excellence in:
Execution & Delivery
Business Intelligence
Problem Solving & Decision Making
Collaboration & Teamwork
Growth Mindset
Post-secondary/high school education or specialized training (e.g., technical/vocational programs)

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Manager, Clinical Operations Support

Key skills