Resolve client requests and challenges
Coordinate product demonstrations for clients
Assist in coordinating Training
Perform Customer Quarterly Business Reviews (QBR)
Sustain business growth and profitability by maximizing customer value by ensuring successful product adoption and usage.
Mediate between client and organization
Minimize client churn
Travel and meet with Customers (10-15% Expectation)
Aid in product design and development
Work with Account Managers to prepare quotes and sales agreements
Execute expansion bookings and renewals

3-5 years of diverse experience in the Sales, Client Success, and Support roles in the software industry
Experience working with executive leadership
Excellent written and oral communication skills and negotiation skills
Active listener
Minimum of a bachelor’s degree

Customer Success Manager

Key skills