Conduct interviews with every Marine and family member contacted by the Call Center
Through the interview process, assess their current situation
Provide information and resources to assist with needs as well as possible benefits and entitlements available
Serve as a liaison between the Marine and the entity providing resource support to ensure positive contact is established and pertinent information is relayed to focus efforts and address the Marine’s needs
Capture the essence of concerns and needs within the call center database
Conduct telephonic outreach to those Marines on the outreach list
Contributes to achievement of the Mission and Vision of our organization
Adapting to Change – Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives
Continuous Improvement – Acts to constantly improve the of customer satisfaction in both individual and teamwork processes
Client Centered Focus – Demonstrates concern for meeting or exceeding customer’s expectations/requirements in a manner that allows the client to guide rehabilitation process towards the achievement of their goal(s) and which provides satisfaction for the customer
Teamwork – Accomplishes tasks through working effectively with others and appreciating the value, contributions and commitment of every member

Favorable T-3, T-3R or NACLC adjudication
A high school diploma and a minimum of 1 year experience in call center operations or related field preferred
Knowledge and understanding of a wide range of call center operational requirements relative to resource allocation and benefits delivery preferred
Demonstrated knowledge of Marine Corps culture and/or Marine Corps experience is preferred
Strong organizational, time-management and communication skills
Excellent verbal, interpersonal and written communication skills
Familiarity with the military and veteran community programs a plus
Must be able to pass a federal background check
This is a shift work position

Customer Care Representative

Key skills