About this role

Answering calls and handling customer queries
Adhere to assigned schedule and perform all assigned task
Provide first level support for customer complaints or issues
Research / resolve customer inquires
Discuss with direct supervisor, results of their daily, weekly, and monthly performance
Accountable for satisfactory daily call answer rate and first call resolutions

High School diploma, GED
Effective communication skills and ability to interact with all employees and customers
Ability to resolve customer inquiries while maintaining a professional and calm demeanor
Ability to remain organized and focused on attention to detail in a fast-paced environment
Proficient in Microsoft Office Suite or related software
Use of Microsoft Office & generally have high level of computer skills
English, fluent proficiency, verbal and written.
Knowledge of Spanish an advantage

Great Benefits : Including medical, vision, dental insurances, amongst others.
Life Insurance : Financial protection for you and your family.
Community Volunteering Day : A paid day off to give back to the community and make a difference.
Paid Time Off : Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
Retirement Savings Plan : Employer contributions to help you save for the future.

Customer Care Representative

Key skills