Be the central link between customer, operations, sales team to ensure client's requirements are met
Build relationship with Customer, act as the Voice Of the Customer within Givaudan
Manage the sales order process through to shipment for assigned customers and affiliates
Build Customer Care strategy and follow global guidelines
Identify opportunities for improvement in Customer Care and participate in projects
Daily communication and collaboration with customers, operations, and sales
Resolve request for order changes, issues and handle customer complaints and inquiries
Maintain accurate customer records
Provide coverage and support accounts for other team members

Customer Care Representative

Key skills