About this role
Role Overview
- Provide a fantastic customer experience on all interactions both with the client and their stakeholders
- Manage inbound and outbound calls
- Secure medical appointments
- Process large volumes of data entry on new and existing applications
- Manage a digital mail room in Clonakilty offices
- Open and sort post
- Scan documents
- Process fees
- Handle outbound post
- Ensure delivery of a quality service on a consistent basis
Requirements
- Being highly methodical with a thorough attention to detail
- Having excellent organisational skills
- Having the ability to work to stringent customer service SLA’s and KPI’s
- Demonstrating confidence and the ability to communicate clearly and effectively
- Showing excellent PC and data entry skills
- Excellent written English and the ability to compose written responses to customers
- An ability to learn new skills quickly including adopting new processes and technology
Benefits
- 22 days annual leave
- access to Wrkit – giving you access to lifestyle savings & discounts
- cost of eyecare vouchers for eye examinations and money towards glasses if required
- access to Capita pension scheme
- Employee Assistance Programme life Assurance
- Benefit and cycle2work scheme