Customer Advisor – IT User Helpdesk

Role Overview

• Responsible for phone-based support and technical assistance for employees.
• Responding to inquiries on: user accounts, Active Directory / Microsoft 365, and network issues.
• Providing assistance to iPhone users and general support for PC and laptop usage.

Requirements

• Ideally, you have prior experience in an IT user helpdesk environment.
• You have strong communication skills and experience dealing with customers.
• You have a quick grasp of technical issues and a strong service orientation.
• You are willing to work shifts.
• You have excellent German skills (C1) and good English skills (B2).

Benefits

• Up to €40 home office allowance (depending on attendance).
• IT equipment provided by us.
• Numerous advancement and development opportunities, including our JUMP! talent management program.
• 28 days annual leave.
• Digital time tracking
• no minute of your working time is lost.
• Exclusive shopping discounts with over 500 partner companies.
• Supplemental dental insurance and company pension scheme via our partner AXA.
• Computer eyewear in cooperation with Fielmann.
• Pleasant atmosphere
• everyone is on a first-name basis, from interns to the CEO.