About this role

Deliver a face-to-face service to support clients across the Scottish Borders Local Authority area
Build rapport and help people understand the benefits they may be entitled to and how to access them through tailored one-to-one support
Travel and work across neighbouring Local Authority areas to meet client demand
Treat all clients with dignity, fairness and respect
An ambassador for Social Security Scotland by providing a visible presence across the local area

Excellent communication skills to listen to clients and clearly explain the benefits they may be entitled to
Good attention to detail to support clients through the application process and any follow up actions relating to their case
Motivated, with the ability to travel to carry out home and outreach visits
Able to work independently as well as part of a team
Independent and confident managing your own workload and diary to make the most of your day
Provide accurate advice to clients; personally escalate complex enquiries and complaints and signpost clients to additional support they may be entitled to
Ability to create and maintain strong relationships with local bodies to continuously improve the quality of service
Deal with clients sensitively and appropriately and uphold values of dignity, fairness and respect
Awareness of the benefits Social Security Scotland deliver and to signpost to other support organisations when appropriate. Relevant training will be provided.

Client Support Advisor – Social Security

Key skills