LPG Credit Manager

Role Overview

• Review portfolio performance to identify drivers of low ARPU and design interventions that improve customer payment behaviour, product utilisation, and retention.
• Work closely with sales and customer success teams to implement customer-level interventions addressing payment issues, product usage gaps, or operational constraints.
• Monitor cohort performance and develop forward-looking insights to guide sales, marketing, and credit strategies.
• Oversee the design and implementation of field recovery operations to reclaim LPG cylinders and equipment from churned or non-paying customers.
• Develop efficient recovery playbooks that balance cost management, customer experience, and asset protection.
• Work with field teams to track recovery KPIs and implement ongoing improvements.
• Develop simple, scalable underwriting, collections, and repossession processes suited to the PAYG LPG business model.
• Assist with fraud identification and investigation processes, working closely with field teams to review and resolve incidents.
• Conduct regular field visits to review processes, address escalations, and guide recovery and credit staff.
• Track and report on key credit indicators, recovery rates, and portfolio performance metrics.
• Ensure adherence to company credit policies and relevant regulatory standards.
• Prepare practical field reports that inform operational adjustments and business planning.

Requirements

• Bachelor’s degree in Business, Credit Management, Operations, or a related field.
• 5+ years of experience in credit risk, field operations, or asset recovery — experience in PAYG, microfinance, or asset leasing models is strongly preferred.
• Demonstrated experience improving field-based credit performance.
• Experience working in emerging markets, particularly in rural or peri-urban settings.

Personal Attributes

• Strong problem-resolution and implementation skills.
• Strong team coordination and people management capability.
• Willingness and ability to spend significant time (50–70%) in the field.
• High level of integrity, discretion, and professionalism.
• Ability to use data and insights to guide business actions.

Benefits

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture with enthusiastic colleagues driven by the challenge of innovation and making a profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.