Key skills
AIGenAIAgileFigmaSketchAdobe XDPrototypingUser ResearchUsability TestingA/B TestingSales
About this role
Role Overview
- Conduct user research (interviews, shadowing, surveys, usability tests) with internal and external users (sales, customer service, distributors, hospitals, clinics, etc.)
- Map user journeys, personas, pain points and context of use across LATAM markets
- Partner with Product Managers, Product Owners, CX and Digital teams to understand business goals and constraints
- Design end‑to‑end flows, wireframes, interaction models and prototypes for digital products (portals, dashboards, forms, workflows, self‑service, AI interactions)
- Ensure experiences are simple, intuitive, accessible and consistent with Medtronic design standards
- Create and maintain design documentation (journey maps, IA, flows, components, guidelines).
- Work side‑by‑side with Product, Engineering, CX and Data teams in Agile squads, supporting discovery and delivery
- Validate designs through usability testing, A/B testing, pilots and field feedback, iterating as needed
- Support UX reviews and design critiques, bringing a user‑centric perspective to discussions.
- Contribute to design systems and UI component libraries, ensuring consistency across products and countries
- Advocate for UX and accessibility best practices, especially considering healthcare context and diverse LATAM user base
- Design user experiences for AI‑enabled features (chatbots, GenAI assistants, smart recommendations, automated flows) ensuring clarity, trust and transparency
- Work on UX for digital channels such as B2B/B2C portals, e‑commerce journeys, quotation flows and e‑procurement interfaces
Requirements
- Bachelor’s degree
- Fluent in English level
- Three years as User Experience Designer / Product Designer for complex digital products
- Proficiency in design tools (Figma or equivalent)
- Ability to create flows, wireframes, and low
- and high-fidelity prototypes
- Basic understanding of AI / chatbots / digital assistants from a UX perspective
- Portfolio demonstrating B2B and/or internal systems (portals, CRMs, dashboards, tools)
- Strong skills in user research, interaction design, prototyping and usability testing
- Experience working in Agile squads with Product Managers, POs and developers
- Experience with design tools (Figma, Sketch, Adobe XD ou similares).
- Experience designing for multi‑country or multicultural contexts and Spanish is advantageous
Benefits
- Salary competitive
- Flexible Benefits Package
- Employee recognition