Key skills
PythonRAnalyticsStatistical AnalysisUser ResearchCommunicationPresentation Skills
About this role
Role Overview
- Lead end-to-end user research initiatives across functional domains to guide product strategy and design decisions
- Design and execute high-quality surveys grounded in strong methodological principles (sampling, scaling, bias mitigation, experimental design)
- Develop validated measurement frameworks (e.g., satisfaction, task success, usability, sentiment)
- Conduct advanced quantitative analysis (segmentation, regression, significance testing, correlation analysis)
- Synthesize research data into compelling, actionable insights, through storytelling
- Establish and evolve experience benchmarking frameworks to generate behavioral insights to measure key UX metrics (adoption, attrition, engagement trends, etc.)
- Connect product analytics data with research findings to triangulate insights
- Identify leading indicators of experience quality and business outcomes
- Translate research insights into clear, actionable recommendations that directly inform product strategy, design decisions, and business priorities
- Quantify UX impact and connect it to business metrics (e.g., adoption, retention, support reduction)
- Collaborate with cross-functional stakeholders to define requirements and set expectations for UX research (scope, effort, timelines)
- Understand and incorporate complex technical and business requirements into research
Requirements
- 10+ years of mixed methods research experience
- At minimum bachelor's degree in a related field (e.g., Human Computer Interaction, Psychology, Statistics, Economics)
- Strong statistical analysis skills (experience with tools such as R, SPSS, Python)
- Hands-on experience with product analytics platforms, particularly Amplitude
- Excellent analytical, communication, and presentation skills
- Demonstrated experience working on complex, highly technical B2B products
- Strong problem-solving and critical-thinking abilities
- Ability to manage multiple studies simultaneously across multiple stakeholder groups
- Proven track record of leading successful research initiatives that drive business growth and customer satisfaction
- Experience working in a global team is preferred
Tech Stack
- Python
Benefits
- Employee Assistance Program
- Health insurance (health, life, disability and voluntary plans)
- Retirement (retirement plan contributions)
- Paid Time Off (PTO) and Paid Holidays
- Vacation and Personal time
- Various paid holidays