Field Service Engineer II

Role Overview

• The Field Service Engineer II interacts directly with the customer at its place of business to develop the methods and processes best suited to meet the requirements of integrating Intelligrated products into the customer’s operations.
• The Customer Service Engineer provides on-site installation, commissioning, troubleshooting, repair, moderate PLC program modifications, perform preventative maintenance, train customer’s personnel, system audits and installation of various retro-fits to material handling equipment.
• In addition to the basic services provided, the Customer Service Engineer (Level Two) is responsible for planned and emergency service calls varying from mechanical, electrical, system control issues and may assist with equipment installation and subcontractor management.
• Conducts the following: planned/emergency service calls, various rebuilds on equipment, system audits, and preventive maintenance contracts.
• Prepares needed tools and reviewing drawings etc. for service calls.
• Completes the following reports: service, expense, preventive maintenance contract, and system audits.
• Researches part numbers from service calls and researches information related to service/manual readings prior to and during service calls.
• Checks retrofits parts orders and rebuild project parts orders.
• Communicates with customers on system related issues.
• Prepares for services, reviews SOWs, budgets and manpower.
• Reviews service reports with the customer.
• Updates dashboard incident retrieval
• Conducts system walk-downs or walk-throughs.
• Assists in training customer maintenance staff.
• Completes warranty request forms.
• Directs and/or conducts rebuilds on field equipment.
• Diagnoses field mechanical and controls programming issues.
• Works with Engineering and Parts to file parts requests to solve field issues and works with Engineering to solve system projects.
• Communicates with other CSE's, management and engineering to discuss solutions to problems.
• Assists Technical Support with mechanical related calls.
• Upsells customer on upgrades and new products to enhance efficiency.
• Assists in training other CSEs in the field.
• May be required to perform other duties as requested, directed or assigned.
• Up to 90% overnight US & International travel may be necessary.

Requirements

• In addition to Level One qualifications:
• Bachelor’s Degree in engineering plus three to five years of field service, system maintenance, mechanical, electrical and controls troubleshooting or equivalent experience in a similar position required showing progressive increase in responsibility.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Care Concierge Service
• 401(k) Retirement Plan (Pre-tax & Roth)
• Company paid Basic Life Insurance, Short-Term Disability & Long-Term Disability
• Voluntary Life & AD&D Insurance
• Voluntary Accident, Critical Illness & Hospital Indemnity Insurance
• Pet Insurance
• Milk Stork Program
• Wellness Program with gift card redemption and wellness challenges
• Paid Time Off (Vacation, Sick & 10 Holidays)
• Training & Development**KPI Solutions provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.