Develop tailored enablement strategies to address identified performance gaps in the Customer Success organization, including specific objectives, development plans, and accountability measures.
Create and implement learning programs to support company-wide change management initiatives for Customer Success Manager (CSMs) to increase productivity throughout the renewal cycle.
Lead impactful training for CSMs, and serve as a subject matter expert in developing training materials and messaging to the field.
Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.

Bachelor's degree from a 4 year accredited university.
3+ years in sales enablement or related fields, preferably in high-growth environments with knowledge of Customer Success methodologies and renewals or account management strategies.
Prior experience in post sale roles (ideally in more complex, Enterprise, or technical sales processes) as an Account Managers and/or CSMs.
Experience collaborating with CS leaders to drive business impact.
Ability to dive into technical details and learn about product features and customer impact.
Strong communication and training delivery skills.
Ability to coach & leverage CS leadership as change agents to reinforce CSM adoption.
Strong organization and project management skills with the ability to manage many projects and tasks simultaneously.
Excellent written and oral communication skills with the ability to explain technical concepts using clear and concise language.

Sales Enablement Manager

Key skills