Deliver a best-in-class customer onboarding experience which accelerates a customer’s time to first value
Drive the onboarding engagement from kick-off to project completion
Discover customer needs and business objectives and tailor solutions that meet customer needs
Use knowledge around the Docusign platform to identify areas of opportunity
Review existing customer workflows to identify areas for optimization
Complete customer-facing work through a combination of zoom calls, phone calls and emails
Track and meet expectations around customer-utilization targets
Guide customers in the build and testing of their use case
Engage with multi-functional teams, including Support, Sales and Product Management, as needed to complete customer projects
Stay current and consistently improve knowledge on the latest product features and functionality

Bachelor’s Degree
5+ years of customer service experience in the Software as a Service Industry
Business level proficiency for written and spoken English
Fluent or native speaker in Portuguese and Spanish
Experience in a customer facing, advisory, support or consulting delivery roles
Strong technical capability and knowledge of adult learning principles
Experience implementing, onboarding or training in the Software as a Service Industry
Prior experience using Project Management software or Salesforce
Extensive Project Management or Coordination experience
Business process reengineering and change management methodology knowledge
Demonstrated ability to identify new, creative ways to drive Customer technology adoption and usage
Strong verbal and written communication skills

Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.
Health insurance
Flexible work arrangements
Professional development
Remote work options
401(k) matching

Senior Onboarding Consultant

Key skills