Key skills
Communication
About this role
Role Overview
- Manage and develop a team of 10–12 Account Operations Advisors
- Own team performance against core metrics
- Actively participate in the hiring, interviewing, and training of new agents
- Act as the final point of internal escalation for complex customer issues
- Support your team in navigating nuanced customer interactions
- Lead or significantly contribute to high-impact operational projects
- Serve as a primary point of contact for internal partners
- Translate operational data into clear, actionable narratives
Requirements
- 5+ years in customer support
- 2+ years experience in leading & managing teams
- Excellent communication and conflict resolution skills
- Proven track record of driving operational improvement projects
- Strong data literacy
- Relentless problem-solver with a bias toward action
Benefits
- Competitive compensation and benefits programs
- Learn more about our benefits at https://careers.toasttab.com/toast-benefits