Work closely with the Long View NOC, branch and client support teams to help solve problems that have been identified and provide guidance and training on how best to use these tools
Respond to incidents such as infrastructure, Exchange or SQL problems, and access request to various tools like Secret Server and SolarWinds MSP N-central
Actively work in monitoring, event and incident management tools like LogicMonitor, PagerDuty, IPsoft IPcenter and BMC Remedy ensuring uptime of various supported tools and their underlying infrastructures
Manage cloud technology resources used by the NOC to deliver services
Manage server backups and maintenance plans across NOC Managed IT Services infrastructure
Build out new monitoring and management templates within the various tools
Perform monthly test restore activities
Help produce the monthly Managed IT Service status reports
Participate, coordinate and carry out all patching activities related to the NOC
Perform physical infrastructure checks on a regular basis and remediate any issues
Complete quarterly vulnerability scans and remediate identified issues

2+ years of experience managing complex, multi-tenant infrastructure tools and systems comprised of on-premise and cloud connected technologies
A wide knowledge of multiple technology disciplines including distributed systems, database, messaging, network route/switch, Linux, Windows, scripting languages like Python and PowerShell and a wide variety of monitoring and management tools.
Experience managing IT service management tools including performance monitoring and ITSM solutions
Experience working with and managing incident, problem, change and service requests that follow ITIL framework standards
Experience provisioning new client services and working through customer onboarding tasks
Proven ability to troubleshoot and resolve technical and procedural issues
Strong verbal and written communication which will allow you to communicate effectively to customers in non-technical terms
Capability to react quickly and professionally with a sense of urgency
Ability and desire to work early mornings, evenings or overnights with weekend coverage to accommodate business needs
CCNA or CCNP certifications

Junior Network Operations Center Analyst

Key skills