Role Overview

Work with US and LATAM SMB customers in close collaboration with our sales and solution engineering teams to solve a wide variety of technical challenges using the whole portfolio of Salesforce solutions.
Develop relationships and act as a trusted advisor to CIO/CTO/CISO and their teams as they integrate Salesforce into their technology strategy, guiding them towards long-term success.
Understand customer’s needs and establish Salesforce’s product as the best solution that addresses the technical and business requirements.
Present Salesforce technology infrastructure, including demonstrating deep familiarity with platform capabilities, hosting infrastructure, security, and integration capabilities.
Conduct architecture and technical workshops, providing actionable technical recommendations that are aligned with the client’s business objectives.
Handle customer technical due diligence and risk management processes.
Partner with pre-sales teams to lead technical POCs, translating customer requirements into working demonstrations that validate solution feasibility and drive deal progression.
Translate business requirements into solution architectures and roadmaps that best leverage the Salesforce platform and products with a successful implementation and adoption in mind.
Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position.
Lead our SMB Technical Architect Community to enable less technical solutions colleagues and act as a multiplier.
Work closely with a variety of stakeholders (e.g., alliances, sales programs, product & product marketing, etc.) to develop and execute internal and external programs and initiatives.
Attain quarterly and annual objectives assigned by management.
Mentor, teach, and guide more junior and less technical team members within the SMB Solution Engineering organization and the Account Executive teams.

Requirements

Fluency in English is required; fluency in Spanish or Portuguese is required for this role to support our LATAM customer base.
Minimum 5 years working experience in a system architect, solution engineering, or technical architect role; OR over 4 years experience in an SME/SMB or tech startup operations, consulting, implementation management, pre-sales, or solution engineering role.
Ability to understand business & IT department requirements, translating those business needs into a compelling solution, and presenting your recommendations to executive, technical, and business audiences.
Deep knowledge of enterprise software applications and their delivery, including several of the following:
Coding experience and a willingness to work with code (Apex, Node, Go, R, Java or C#, JavaScript, Python, Ruby, etc.)
Database and data management fundamentals
Web and mobile application development and architecture
Application lifecycle management
Integration principles and tools
Enterprise data management tools and methods
Process orchestration
Principles of network, application, and information security
Good understanding of the architectural principles of cloud-based platforms including SaaS, PaaS, multi-tenancy, multi-tiered infrastructure, etc.
Strong oral, written, presentation, and interpersonal communication and relationship skills.
Strategic thinker, thought leadership, and comfort communicating with executive audiences.
Excellent time management skills and the ability to support multiple, concurrent projects.
Lifelong learner, inquisitive, practical, and passionate about technology and sharing knowledge.
Willing and able to travel occasionally.
Bachelor’s degree in Computer Science, MIS, Software Engineering, Electrical Engineering, Data Science, or other STEM degrees (or equivalent work experience).

Tech Stack

Cloud
Java
JavaScript
Node.js
Python
Ruby
Go

Benefits

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

Technical Sales Engineer – APAC

Key skills

About this role