Lead strategy and execution for Residential Technician Applications supporting connected HVAC systems
Own product direction, roadmap, and delivery for technician-facing digital tools used across commissioning, diagnostics, troubleshooting, and service workflows
Manage a team of product professionals
Define how connected equipment data, AI-driven insights, and mobile-first experiences improve technician efficiency
Shape digital capabilities across commissioning, diagnostics, maintenance, and repair workflows
Integrate seamlessly with Field Service Management (FSM) systems to support job lifecycle and service execution
Improve first time-fix rates and reduce repeat visits through better intelligence and workflow design
Leverage IoT device data, firmware telemetry, and fault codes to power intelligent service insights
Conduct technician ride-alongs and field immersion to inform prioritization

Bachelor’s degree
10 + years of product management experience in IoT, connected equipment, field service, or technician-facing digital platforms
3 + years of experience building or competing with OEM technician mobile applications or connected service tools
Prior experience managing product professionals
Experience integrating with Field Service Management (FSM) platforms and job lifecycle workflows
Strong technical fluency in device-cloud architecture, firmware telemetry, APIs, mobile platforms, and cloud services
Experience embedding AI-driven insights and predictive capabilities into service workflows
Proven ability to drive measurable adoption and service performance improvements
Strong residential HVAC, connected home, building systems, or similar domain knowledge preferred
Ability to operate effectively in cross-functional environments spanning hardware, firmware, cloud, and mobile engineering teams

Health Care benefits: Medical, Dental, Vision; wellness incentives
Retirement benefits
Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
Tuition Assistance

Senior Manager, Digital Product Management – Residential Technician Applications

Key skills