Senior Manager, Digital Product Management – Ductless and VRF Digital Solutions

Role Overview

• Own the digital strategy and multi-year roadmap across DLS and VRF
• Lead and develop a team of Product Managers
• Deliver scalable, reliable digital capabilities at global scale
• Drive measurable business outcomes — not just ship features
• Influence hardware, controls, and connectivity decisions early in product development
• Identify convergence and reuse opportunities across product lines
• Define a 2– 3-year digital vision across DLS and VRF aligned to residential and light commercial growth strategy
• Identify high-impact opportunities in predictive analytics, remote diagnostics, AI optimization, and energy intelligence
• Shape domain-level differentiation through software and connected services
• Align with broader Carrier digital platform and data initiatives
• Establish disciplined roadmap governance across multiple workstreams
• Oversee backlog prioritization and release sequencing
• Ensure technical scalability, reliability, and performance
• Balance speed with operational rigor
• Define and own domain-level KPIs tied to connected penetration, adoption, service efficiency, and revenue enablement
• Build and defend business cases for digital investments
• Partner with Commercial and Finance leaders to deliver measurable ROI
• Drive connected asset growth across both portfolios
• Engage deeply in architecture decisions across firmware, IoT connectivity, APIs, cloud platforms, and enterprise integrations
• Ensure seamless integration into Carrier’s broader digital ecosystem (Smart Home App, Service Tools, Portals, Analytics Platforms)
• Champion scalable, reusable platform components
• Lead, coach, and elevate Product Managers
• Raise the bar on product discovery, prioritization, and outcome accountability
• Build a culture of ownership, clarity, and disciplined execution

Requirements

• Bachelor’s Degree
• 8 + years of product management experience in complex, connected, or technical B2B environments
• Experience owning strategy and execution across a meaningful product domain
• Prior experience leading and developing Product Managers
• Strong technical fluency across IoT systems, hardware-software integration, APIs, and cloud platforms
• Demonstrated ability to drive measurable business outcomes
• Executive presence and comfort operating in a matrixed, engineering-heavy environment
• Experience in HVAC, building automation, industrial IoT, or advanced equipment systems is highly valued.

Tech Stack

• Cloud
• IoT

Benefits

• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
• Tuition Assistance