Director Customer Success – Business Operations, Informatica

Role Overview

• Maximize EVP’s impact
• Operationalize global customer strategy
• Synchronize cross-functional execution
• Architect and manage the business’s V2MOM
• Drive 'deep inspection' of critical business health metrics
• Support planning cycles and intervention strategies
• Lead executive priority engagements
• Oversee organization’s operational rhythm
• Oversee global customer interactions and executive escalations
• Manage budget and represent the EVP in key meetings

Requirements

• 5+ years of high-level strategy & operations or consulting experience within a global SaaS environment
• Proven ability to drive the Salesforce V2MOM method or similar goal-setting frameworks to achieve measurable results
• Exceptional relationship-building skills
• Communication mastery to distill complex business challenges into clear briefings and presentations
• Comfort operating in a fast-paced, 'get things done' culture

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program