Sr. Strategic Customer Success Engineer

FOSSA is a rapidly growing series-B company focused on open source software and its integration into software supply chains. The Sr. Strategic Customer Success Engineer will lead technical engagements with customers, ensuring they successfully navigate licensing and vulnerability challenges while fostering strong relationships and driving customer strategy.

Responsibilities:

• Lead consulting engagements for FOSSA prospects and customers pertaining to M&A activities involving code licensing and vulnerability audits
• Ongoing technical ownership and accountability over a set of FOSSA’s customers
• Solid understanding of enterprise-grade company stakeholder OSS needs and challenges
• Hands on experience with CI/CD pipelines and how to integrate plugins (e.g. integrate FOSSA CLI in a Jenkins environment)
• Consultative and hands-on approach to deploying FOSSA based on each customer’s specific build environments
• Partner closely with your Customer Success Managers to drive customer strategy around highly technical, often complex integrations and outcomes
• Continuously work to find and cultivate new technical champions within customers, forge trusted advisor relationships with your customers
• Think and act 'customer-first', collaborating closely with all key parts of FOSSA (Success Managers, Product Engineering, Product Management, etc.)

Requirements:

• Must have proven experience with private SaaS (single tenant) and on-prem SaaS (connected and disconnected), kubernetes (k8) or similar experience
• Proven ability to write and maintain scripts (bash, Python, Perl, etc.)
• Proven ability to write and maintain customer-facing technical project documentation
• Experience with helping customers plan a complex technical rollout within their organization, identifying key stakeholders, obstacles, etc
• Working knowledge and understanding of threat modeling and how it applies to modern software architecture, ability to provide consultative recommendations
• Able to partner and collaborate with internal teams in reproducing product defects, coordinate escalations and be able to provide input to on-call teams at FOSSA
• Desire to thrive by overcoming challenges, ambiguity and other 'rough edges' in a fast-growing startup environment
• Sense of humor, persistence, professional gregariousness
• Espouse to core values of being biased toward action, solution oriented, and not afraid to experiment
• Previous experience as a Technical Consulting Engineer, Sales Engineer or Solutions Architect in a related field
• Hands-on Open Source Software (OSS) license compliance consulting experience for Mergers and Acquisitions (M&A)
• Solid understanding of open source software, passion to learn
• Prior open source software contributor experience
• Working understanding of the different open source licensing frameworks (i.e. GPL, MIT, Apache License, etc.), ability to discuss relative high-level merits of the different licensing frameworks
• Prior experience with SCA and/or SAST tools
• Working knowledge of software development security and vulnerability risks
• Working knowledge and understanding of software development build systems
• Previous SaaS experience, ideally working for a SaaS vendor with a complex implementation and integration requirement (e.g. network and/or cloud monitoring, AI tooling, computer vision, etc.)
• Ability to travel up to 20% of the time to meet with customers as needed