Key skills
AnalyticsCommunicationCollaborationAccount Management
About this role
Role Overview
- Act as the link between clients and the agency, ensuring fast and effective communication.
- Develop and maintain strategic relationships with clients.
- Prepare briefs and assign tasks to the team.
- Track deadlines and deliverables, ensuring alignment with expectations.
- Lead online client meetings.
- Present performance reports and assist with results analysis.
- Monitor KPIs, NPS and churn, identifying opportunities for improvement.
- Map needs and develop strategic action plans.
- Identify upsell opportunities to expand contracted services.
Requirements
- Minimum of 2 years’ experience in account management at a digital marketing agency.
- Degree in Marketing, Communication, Advertising or Journalism.
- Experience with automation, inbound marketing, content, SEO, social media and/or paid media.
- Knowledge of RD Station and Google Analytics.
- Strong organizational, planning and client-relationship skills.
- Excellent verbal and written communication.
- Ability to manage multiple projects simultaneously.
Benefits
- 20 days of paid time off per year.
- Day off on your birthday.
- Weekends and national holidays, including bridge days, guaranteed.
- Culture of transparency, collaboration and commitment to learning.
- Opportunities for growth, development and recognition.
- ClubeBen – app offering discounts on restaurants, pharmacies, travel, stores and more.
- Laptop and supplies provided so you can work with quality.
- iFood health & wellness plan.