Key skills
Communication
About this role
Role Overview
- Enable new BMC features, including competitive analysis, industrial standard study, and critical feature planning for each generation platforms
- Drive competitive software/firmware product feature requirements and technical design guideline to meet company's goal
- Collaborate with BMC product managers, BMC software architect, engineers, and technical staff to define product specification with technical requirements
- Manage both feature requests and issue support requests from customers
- Manage schedule and issues, provide project status updates to stakeholders, and escalate problems as necessary
- Communicate clearly and coordinate effectively with cross-functional teams, vendors, and 3rd party partners
- Develop training material for customers and internal training as required
- Suggest and plan improvements to product, solution and process
Requirements
- Bachelor's degree in EE, CS, CE-related or equivalent practical experience
- 5 years above BMC firmware design experience
- Experience in developing technical specifications and design documents
- Effective written and verbal presentation and communication skills in English
- Flexible and able to work effectively in a fast-paced environment as a member of a cross-functional team and as an individual contributor
- Experience in technical support service to customers