Program Manager - Dynamics 365 CE, Power Platform (FTE / Remote)

NTT DATA is a leading business and technology services provider, seeking a Program Manager to lead multi-workstream enterprise programs across Dynamics 365 CE and Power Platform. The role involves driving Agile delivery, managing stakeholder expectations, and overseeing program governance and resource management.

Responsibilities:

• Lead Agile programs, coach teams, establish product‑oriented delivery models, and influence architecture, roadmap, and cross‑team strategy
• Drive discovery and requirement‑gathering with business stakeholders, product owners, and BAs; ensure proper resource alignment
• Manage sprint planning, backlog health, resource allocation, estimates/story points, schedules, tasks, and risks
• Govern SDLC reviews: project/test plans, requirements, InfoSec, code, SIT/UAT; ensure all artifacts meet organizational standards
• Ensure delivery of all core project documentation: Project Plan, User Stories, Test Assets, Release/Sanity summaries, Support guides, and regular status reports
• Oversee release/deployment activities and compliance with change governance
• Validate readiness against acceptance criteria — quality, environment, training/support, risk, roll‑back plans
• Secure QA, UAT, and Business sign‑offs; ensure production‑ready code packages
• Deliver release collateral: deployment steps, manual steps, sanity results, business communications; ensure knowledge transfer and training completion
• Manage expectations with clients and internal teams via weekly status, monthly health checks, annual business reviews, and planning workshops
• Maintain client relationships, identify improvement opportunities, and manage SOW scope and Fieldglass workers
• Run Customer Satisfaction Surveys and improvement plans
• Lead hiring: workforce planning, sourcing, shortlisting, interviewing, and managing technical panels
• Manage onboarding, project assignments, resource planning across onshore/nearshore/offshore teams
• Oversee timesheets, leave, visas, logistics (HW/SW), InfoSec access, and travel
• Conduct goal setting, mid‑year and annual performance reviews; manage promotions, rotations, rewards, motivation, and training/growth plans
• Manage low‑performance processes, separations, notice periods, and exit compliance
• Monitor trends in Dynamics 365 CE, Salesforce, Seismic, CCB Insight, D&B Hoovers, and related technologies to enhance delivery excellence
• Support presales — RFPs, proposals, estimations, pitches — and partner closely with business development
• Serve as a techno‑functional SME in client/sales discussions
• Engage Microsoft and Salesforce alliances to support competency development
• Attend conferences and seminars for networking, capability building, and opportunity identification

Requirements:

• 10–15+ years of experience in program/project management within enterprise consulting/SI environments
• 10 years of Proven leadership in Agile delivery and multi‑stream CRM/Cloud transformation programs
• Strong stakeholder and client‑facing skills; ability to influence across architecture, product, engineering, and business teams
• Experience with Jira, Confluence, Azure DevOps, and enterprise delivery tools
• Bachelor's degree required; advanced degree preferred
• Certifications such as PMP, SAFe, Scrum, or Microsoft/CRM credentials are a plus