Support partner implementation teams in configuration and implementation of the Malbek CLM to our customers
Advise on best practices and review partner configuration to ensure adherence to best practices
Provide product training to partners following a certification program
Assist in solutioning complex workflow automation and approval matrixes, as well as other configuration solutions to meet use cases and requirements
Advise on data migration strategies and support execution
Advise partners on how best to support customers in adoption of AI features within the platform
Provide solution consulting and support to partners for integrations
Contribute to assets and documentation to support partner implementations
Maintain status reports and provide feedback on partner-led implementations
Maintain a can-do attitude, working through escalation and events of non-compliance, supporting the partner relationship and customer satisfaction
Act as liaison for partner to assist in issue triage, reporting, and resolution
Act as liaison to the Product Management team, gathering and assessing customer and partner feedback
Perform QA testing and validation of configured solutions and new features
Document technical specifications and configurations
Contribute to configuration, data migration, integration, and AI adoption projects
Creation of standardized artifacts for use by partners

Bachelor’s degree in Business, Legal Studies, Information Systems, or a related field
4+ years experience implementing or administering contract management systems or other enterprise SaaS solutions
Understanding of contract lifecycle management processes and best practices
Experience with workflow design and business process optimization
Strong analytical and problem-solving abilities
Experience with API integrations and data migration a plus
Experience in SaaS implementation for large enterprise clients
Experience with implementation and strategic consulting on adoption of AI solutions within enterprise software
Proven experience leveraging AI to gain efficiency and extend technical skills
Ability to work in fast-paced environment and handle timeline pressures
Strong facilitation skills for remote workshops and status meetings across multiple geographic time zones.
Comfortable working in a highly virtual environment with stakeholders
Experience delivering training sessions and effectively facilitating learning a plus.

Partner Support Specialist

Key skills