About this role

Coordinate timely and accurate shipments between shippers and carriers (includes US Domestic and some International)
Ensure accuracy of shipping documents
Identify and fix shipping errors
Communicate shipping updates, delays, and resolutions to Customer Support and Sales teams
Problem-solve transportation challenges before or during transit
File and manage Shipping Claims (Damage, Loss, etc)
Balance ticket volume with follow-up work — staying organized across multiple priorities

Strong communications skills
Excellent organizational capacity
Experience in logistics, freight coordination, or fulfillment
Proficiency with spreadsheets and tracking systems
Excellent written communication
Ability to prioritize and manage competing demands
Collaborative attitude
Solution-oriented mindset
Critical
and Lateral-thinking ability
Research and analysis skills
Experienced with Customer Service best practices in communication and tenor
Familiarity with best practices in Residential and White Glove freight management
Ability to use data in making logistics more efficient
Understanding of both warehouse and transportation management
Capacity to multitask
Strong time management skills
Ability to prioritize tasks based on needs and workflow
Experience working with ecommerce, CRM systems, and fulfillment

Logistics Coordinator

Key skills