Make outbound collection calls professionally while maintaining and improving customer relationships.
Resolve client billing issues and reduce accounts receivable delinquency through timely and effective customer service.
Collect payments in line with due dates and maintain accurate records of all customer communications.
Identify causes of account delinquency and collaborate with management and Sales to address issues.
Set up, document, and follow up on payment arrangements with customers.
Escalate delinquent accounts to collection agencies and manage ongoing communication to resolve outstanding balances while meeting monthly recovery targets.
Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren’t strictly within the scope of your role.

Proven customer service experience.
Previous experience in an administrative, collections or similar role.
Basic understanding of finance or entry-level finance knowledge.
Proficiency in Microsoft Excel, including skills with pivot tables, VLOOKUP, and data analysis.

Market-leading salary package
Permanent work from home setup
Coworking space available, if needed
We follow the PH holidays!
HMO for you and your 2 dependents (Maxicare)
15 Vacation leaves
10 Sick leaves
Government Mandated Benefits
Food Allowance of 1000PHP per month
Work from Home Allowance of 1000PHP per month
Health and wellness benefit of 7500PHP per year
Free LinkedIn Learning License
Free access to Mental Health support and coaching services
Opportunity to grow your career in a company that values internal mobility
Exciting online and in-person events hosted regularly by our Manila Culture Club

Collections Specialist

Key skills