Uncover consumer needs through effective questioning and recommend the most suitable DSP for them or their family
Consistently achieve and exceed monthly sales goals, conversion targets, and KPIs
Build strong connections with consumers, earning trust through professional, clear, and friendly communication
Educate consumers on the benefits and features of DSPs, explaining the enrollment and renewal process in easy-to-understand terms
Enroll consumers via inbound and outbound calls generated by company marketing efforts
Follow a proven sales and compliance call flow to ensure quality and consistency
Navigate multiple system applications to process requests, close sales, research inquiries, and update consumer information
Accurately document all interactions in line with standard operating procedures
Participate in ongoing training and coaching to sharpen your skills and boost performance
Adhere to all company policies, scripts, and designated processes

2–3 years of call center sales experience
A high-energy, positive attitude with a passion for sales success and helping others
Assertive, goal-oriented mindset with a proven record of meeting or exceeding sales quotas and performance metrics
Organizational skills, attention to detail, and ability to follow structured processes
Ability to quickly learn, retain, and apply complex information to drive results
Excellent communication, active listening, and analytical skills
Proficiency in Microsoft Office
Fast and accurate keyboarding skills (40+ WPM), with comfort navigating dual screens
Willingness to work a regular 40-hour schedule and occasional overtime during peak periods
A work environment free from background noise and distraction

Sales Representative

Key skills