Provide high quality customer service by ensuring fulfilment, promptly addressing customer inquiries, resolving or escalating complaints, and providing ongoing support to ensure high level customer satisfaction.
Monitor order status and coordinate with logistics to ensure timely delivery.
Work closely with sales representatives and warehouse teams to align on customer needs.
Use commercial tools and systems for routine/administrative tasks independently such as entering customer data.
Ensure the quality of the data and troubleshoot issues when needed to enable effective customer retention and business development activities.
Proactively ensures own understanding of product features and benefits.

Experience in B2B customer service, ideally in plastics or related industrial sectors. Basic knowledge of material properties (plastics, additives, compounding...).
You enjoy communicating in English and Spanish, and enjoy working with people from different backgrounds, both nationally and internationally.
Analytical thinking and results-oriented mindset. You identify challenges early and address them pragmatically and empathetically, whether within your team or advising employees and managers.
Demonstrates excellent organizational skills, with a structured approach to managing customer interactions, order tracking, and administrative tasks.
You enjoy working in a dynamic and fast-growing company, proactively contributing to your skills, continuously developing yourself, and seizing changes as opportunities.

Personal Development Opportunities: Training and continuous support in professional and personal development, tailored to your wishes and life situation, in line with our motto "Build your work life with us".
A Stimulating and International Work Environment: Interesting tasks in a future-oriented company.
Together We Are Strong: Trust-based collaboration in different teams.
Work-Life Balance: Hybrid work model with two days of remote work per week.
Benefits: Meal allowance, health insurance, language courses and an employee assistance program (Lyra Wellbeing).

Customer Service Representative

Key skills