Responsible for financial and operational metric analysis, executive presentations, and providing overall program management oversight to strategic projects.
Research, strategize, and support the Operational leadership teams to assist in uncovering and cost analysis, metric analysis, and cost reduction measures across the business.
Manage multiple complex key initiatives and programs dealing with cross-functional organizations and leaders at multiple levels.
Deal with highly sensitive information and contribute to strategic discussions, decisions, and implementations.
Conduct long-term planning to create initiatives that further the company’s overall goals.
Coordinate different teams to foster exchange of ideas and provide cross-team learning opportunities.
Inspire and motivate employees to perform at their best through positive encouragement and incentive initiatives.
Communicate with the board or other senior officials about shifting company priorities and projects.
Identify potential problems and points of friction and working to find solutions to maximize efficiency and cost.
Identify opportunities to expand or shift course to align cost and service results to world class standards.
Manage the organizational budget process by assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits.
Enable field operations organizations and drive customer experience through strategic oversight of cross-functional processes and handoffs.
Provide rapid and comprehensive response to all frontline field inquiries with high-quality, time-sensitive support/education/training/troubleshooting until complete issue resolution.
Collaborate with leaders and support personnel in multiple workgroups including Field, Dispatch, Service Delivery, Service Assurance and other cross-functional sales and support teams to create process improvements and operational efficiencies that enable optimal operational results.
Partner with other lines of business (Systems and IT) to conduct extensive troubleshooting and support for Operational related systems to ensure an efficient, consistent, and simplified user experience.
Develop value-added recurring and ad-hoc reports with directional recommendations for leadership to identify areas of opportunity on key metrics, cost, and operational efficiencies.
Perform extensive analysis on a variety of reports, and systems, to determine and create enhancements that standardize and simplify processes, policies, and procedures.
Work directly with VP of Operations and his direct team to design, edit, and update Executive Operational presentations.
Requirements
Bachelor’s degree or equivalent work experience
Strong Financial acumen
5+ year’s professional work experience
Prior operations or project management experience
Analytical skills including strong business acumen
Experience in reporting development – Power BI or equivalent
Excellent verbal, written, project management and presentation skills
Ability to summarize key issues to management.
A collaborator with excellent people skills.
Computer skills: strong skills on Microsoft Office (PowerPoint, Word, Excel)
Knowledge of technology and telecommunications services
Presentation and executive level deck preparation skills
Customer service orientation
Master's Degree in Business, Economics or similar field (bonus points)
Telecommunications industry experience (bonus points)