About this role

Oversee day-to-day operations of the Lodging Program
Supervise onsite staff and manage daily operations
Ensure facilities are guest-ready and deliver high-quality guest experiences
Lead seasonal staff onboarding and supervision
Manage scheduling and coverage
Handle guest communication and service recovery
Execute preventive maintenance programs and report trends to the Lodging Director
Manage vendors, contractors, and emergency repairs
Provide regular operational updates and participate in program improvement projects

2+ years of demonstrated experience in management roles, preferably in a nonprofit, guest/member services, or similar organization
Excellent leadership, team-building, and interpersonal skills
Proven ability to develop and execute financial strategies, manage budgets, and meet established goals
Strong problem-solving skills, with the ability to analyze complex situational information and make sound recommendations
Exceptional written and verbal communication skills, with the ability to engage and collaborate with stakeholders at all levels
Preferred: basic understanding of facilities management, located near a major airport
Enjoy travel, ~25%

Lodging Operations Manager

Key skills