Quality Assurance, Customer Support Specialist

Role Overview

• Review and quality-check completed field work orders for accuracy and completeness
• Verify device reads, meter numbers, and associated documentation against expected system data
• Review and validate photographic evidence to ensure installations meet required standards
• Identify discrepancies or errors and document findings clearly for correction or follow-up
• Maintain accurate records and tracking logs related to quality assurance reviews
• Answer inbound customer calls professionally as needed
• Place outbound confirmation calls to customers with existing appointments (no cold calling)
• Provide clear, courteous communication regarding upcoming visits or schedule confirmations
• Perform general administrative support tasks as assigned
• Adapt to changes in systems, procedures, and project requirements

Requirements

• Exceptional attention to detail and ability to perform repetitive review tasks accurately
• Strong organizational, time management, and data verification skills
• Clear verbal and written communication skills
• Comfortable reviewing photos, system data, and documentation for accuracy
• Ability to work independently and stay focused on quality-driven tasks
• Customer-focused mindset with professionalism and patience
• Basic proficiency in Microsoft Word and Excel
• High school diploma or equivalent required
• Previous quality assurance, data review, administrative, or customer service experience preferred
• Experience in utility, field services, or work order-based environments preferred
• Familiarity with call center or customer scheduling processes preferred
• Experience reviewing documentation or photos for compliance or quality standards preferred

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• On-the-job training
• Paid time off
• Paid training
• Vision insurance