Lead and develop a global team of 30–50 Managed Services professionals
Enhance existing pod and squad structures to improve accountability and performance
Strengthen governance, operating rhythms, and ownership clarity
Prepare the organization to scale without operational strain
Drive strong client retention and renewal performance
Partner with Sales and Account teams to support expansion opportunities
Ensure service delivery excellence supports upsell and cross-sell growth
Align delivery structure with profitable growth objectives
Refine KPI frameworks tied to retention, margin, utilization, and client health
Advance automation of operational reporting and dashboards
Build executive-level visibility tools to enable proactive management
Eliminate manual reporting processes through system integration
Implement AI-driven tools and workflow automation to reduce manual effort
Improve productivity and efficiency across the organization
Modernize reporting and internal workflows
Optimize and expand outsourcing models to improve cost efficiency and scalability
Strengthen governance across global resource teams
Align resource strategy to margin and growth objectives
Lead structured improvement initiatives across service delivery
Partner with Implementation, Product, Finance, and Sales
Serve as a strategic thought partner to executive leadership

8–12+ years of Managed Services, SaaS Operations, or Professional Services leadership
Experience leading 30+ global team members
Experience managing multi-client enterprise environments (20+ clients preferred)
Proven success optimizing and scaling established service organizations
Strong background in KPI automation, dashboards, and performance systems
Experience leveraging AI and workflow automation to eliminate manual processes
Experience working with outsourced/global resource models
Strong operational and financial acumen

Director, Managed Services

Key skills