Engage with inbound and outbound consumer inquiries to drive sales and conversations
Developing new sales opportunities with warm lead opportunities via outbound emails, calls and website traffic follow ups
Follow up on web orders, abandoned carts and warm sales leads to close sales opportunities
Communicating with consumers to understand their needs and requirements to identify sales opportunities
Meet or exceed monthly sales and productivity budgets
Accurately log consumer interactions and opportunities in CRM (e.g., HubSpot and NetSuite)
Stay up to date on product knowledge, current marketing promotions, and internal processes and policies
Collaborate cross-functionally with Consumer Experience Support, Operations, Pool, B2B sales and Marketing teams
Strong sales business acumen and deep understanding of consumer behavior to close sales opportunities

3+ years of inside sales experience in a contact center environment with a proven track record of meeting revenue goals
Strong written and verbal communication and interpersonal skills with a consumer first attitude
Experience in working with contact center phone systems, CRM and/or ERP systems (e.g. HubSpot preferred or Salesforce and NetSuite preferred)
Ability to multitask, prioritize and manage time effectively in a fast paced inside sales contact center environment
Background in furniture/home decor sales for eCommerce business or retail is a plus
Experience with using CRM and ERP systems (NetSuite, Hubspot) and contact center phone systems.
Proficient in Microsoft Word, Excel, PowerPoint, and Google Workspace applications, including Google Sheets and Docs

Competitive salary
Benefits package
Opportunity to work with a dynamic team in a positive and supportive work environment

Sales Development Representative

Key skills