Key skills
Communication
About this role
Role Overview
- Act as a liaison between airline customers and programming department
- Identify, research, and resolve technical and software problems
- Track and monitor customer issues for timely response
- Liaison with Development Department to document customer specifications
- Test software program modifications and report technical problems
- Collaborate with Technical Writing Department for documentation
- Conduct customer training (on-site or at Trax location)
- Manage and coordinate customer projects
- Oversee implementations with support of corporate team
- Other duties as assigned.
Requirements
- Bachelor’s Degree in Aviation, Business or related field
- 3-5 years of experience in the aviation field
- Experience with Technical Records, Engineering, Maintenance, and/or Software Implementations
- Experience working with Trax or similar aviation maintenance software
- Proficiency in the English language
- Ability to speak multiple languages, preferred
- Outstanding Communication skills – both verbal and written
- Must have excellent communication, teamwork, and problem-solving skills
- Excellent customer service skills
- Attention to customer issues with a sense of urgency.
Benefits
- 50%+ of domestic and international travel
- Relocation may be required