Customer Service Representative
Germany
Full Time
5 days ago
No H1B
Key skills
Sales
About this role
Role Overview
- Support and introduce customers to the technical details of the trading software
- Resolve customers' technical questions about financial products via phone and email
- There are no sales calls or cold calling — customers come to you
Requirements
- You have initial professional experience in telephone-based customer contact
- Experience in a bank or in financial services is a plus but not required
- You are interested in international financial markets and financial products
- You have excellent German language skills, both written and spoken
- English language skills are an advantage
- You are confident using a PC and have an affinity for internet and software
Benefits
- Attractive compensation
- A multi-week, structured onboarding with individual training on our trading platform and financial products by our in-house trainer, plus practical on-the-job training with your personal mentor
- Free snacks, fruit & vegetables, drinks, and a daily hot lunch prepared by our chef — suitable for meat-eaters, vegetarians and vegans
- An annual training budget of up to €2,000 for professional development related to your role
- Company-subsidized in-house language courses supported by LYNX at very favorable conditions
- 45% contribution toward the company pension scheme
- Discounts with Urban Sports Club
- Local and international summer and Christmas parties, as well as regular team events