Sales & Operations Planning Manager – PRISM

Role Overview

• You will lead your team to embed rigorous demand‑planning and execution processes across our Dealer and Customer network, driving progress toward our primary goal of improved Physical Availability.
• Your team's primary focuses will be Major Component Forecasting: Work closely with our mining dealers and customers on the creation and transmission of their long-term component repair forecast.
• Ensure adequate component coverage across a dealer's service fleet.
• Collaborate with Dealers and Customers to improve forecast accuracy (Conformance) utilizing a continuous improvement framework.
• Demand Plan Execution: Support dealers and customers through the execution of the PRISM S&OP process.
• Leverage PRISM Connect to visualize demand plan and identify supply gaps and risks.
• Drive demand plan execution through the timely placement of future-dated orders.
• Process Expansion: Support PRISM Expansion through the engagement and onboarding of additional Cat Dealers and Customers.
• Leverage cross-functional support from Aftermarket Sales Managers and Strategic Accounts.
• Champion PRISM across the Dealer and Caterpillar network.

Requirements

• Customer Focus: Experience with Caterpillar dealer networks or similar distribution models.
• Customer‑centric mindset focused on improving service levels and customer experience.
• Partnership‑driven approach to long‑term planning and forecast alignment.
• Project Management: Knowledge of effective project management strategies and tactics.
• Experience in inventory management, S&OP and demand planning.
• Understanding of aftermarket, service operations, and component repair cycles.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
• Top Candidates will also have: Experience in mining, heavy equipment, or industrial aftermarket environments.
• Global or regional leadership experience.

Benefits

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement