Senior Collections Analyst – Team Lead

Role Overview

• Manage assigned A/R portfolio and review open invoices to identify delinquent accounts
• Initiate and maintain consistent communication with customers to follow up on these accounts until payments are received
• Make applicable notes on customer accounts as to any pertinent collection activity or customer contact
• Identify problems in invoice terms vs. payment terms and escalate accounts where collectability is uncertain
• Collaborate with the cash application team in advising/obtaining remittance information from clients/payors
• Help resolve billing and customer credit issues
• Research and maintain accurate contact records for all customers
• Other duties and projects as assigned

Requirements

• You have 2 to 5 years of collections or directly related experience.
• You have excellent communication and writing skills.
• You are to work independently in a fast-paced environment.
• You pay great attention to details.
• You are able to collaborate with different teams.
• You have working knowledge of online systems, Microsoft Office suite, etc.
• You are skilled at learning new software, i.e. FundThrough’s platform

Benefits

• Opportunity to leave your mark on a growing startup
• An incredibly diverse team of brilliant minds from all over the world
• Competitive compensation
• Family-friendly policies
• Work from home
• Birthday treats, and a lunch of your choice every week (one of our values is Fun & Food!)