Manage a portfolio of delinquent accounts.
Perform preventive customer collections aimed at reducing initial delinquency.
Support the area's continuous improvement processes.
Assist in gathering information for the area's monthly progress and results reports.
Support updating the collections area's processes, such as manuals and procedures.
Work with area coordination to identify scalable opportunities to optimize daily tasks through new strategies, tools, or technologies.
Manage reports, organize, and monitor the client portfolio.
Plan receivables and prepare information for cash flow.

Bachelor's degree completed or in progress in Business Administration, Accounting, Economics, or related fields.
Experience with Microsoft Office suite, especially spreadsheets and charts – advanced Excel.
Knowledge of collections.
Preferred: Knowledge of SAP ERP – FI and GL modules.
Preferred: Experience in active (outbound) and passive (inbound) collections.

Meal allowance and/or meal voucher.
Transportation allowance.
Private pension plan.
Health and dental insurance.
Life insurance.
Partnership with TotalPass.
ZenKlub for online therapy.
UOL Care: psychological, nutritional, physiotherapy, and physical education guidance.
Extended maternity and paternity leave.
Childcare assistance.
Discount partnerships with major institutions such as FIA, FAAP, PUCRS and UNINASSAU, plus 50% discount on all courses available on the Portal Educação platform.
70% discount on the English 2.0 course on Portal Educação and 50% discount on courses from EA Banking School.
No dress code: feel free to wear what makes you comfortable.
#TáDeParabéns: Day off on your birthday.
Baby gift: gift for newborns.

Backoffice Assistant, Collections

Key skills