Manage a portfolio of delinquent accounts.
Conduct preventive customer collections to reduce early-stage delinquency.
Support continuous improvement processes within the area.
Assist in gathering information for the monthly performance and results reports for the area.
Support updating collections processes, including manuals and procedures.
Work with area coordination to identify scalable opportunities to optimize daily tasks using new strategies, tools, or technologies.
Manage reports, organize and monitor the customer portfolio.
Plan receivables and prepare information for cash-flow forecasting.

Bachelor's degree completed or in progress in Business Administration, Accounting, Economics, or related fields.
Experience with Microsoft Office Suite, especially spreadsheets and charts – advanced Excel.
Knowledge of collections.
Preferred: Knowledge of ERP system SAP – FI and GL modules.
Preferred: Experience with outbound and inbound collections.

Meal and/or food allowance.
Transportation allowance.
Private pension plan.
Health and dental plans.
Life insurance.
Partnership with TotalPass.
ZenKlub for online therapy.
UOL Care: psychological, nutritional, physiotherapy and physical education guidance.
Extended maternity and paternity leave.
Childcare assistance.
Partnerships offering discounts at major institutions such as FIA, FAAP, PUCRS and UNINASSAU, plus 50% off all courses available on the Portal Educação platform.
70% discount on the English 2.0 course on the Portal Educação platform and 50% discount on courses from EA Banking School.
No dress code: what's important is that you wear what makes you feel good.
#Celebration: day off on your birthday.
Baby gift: a present for newborns.

Backoffice Assistant, Collections

Key skills